At CBM Technology, we take a hands-on, proactive approach to your IT. We’re always keeping an eye on your network, systems, and security—so you don’t have to. From performance and health checks to catching issues before they become problems, we’re here to keep your business running smoothly.

At CBM Technology, we keep a close watch on your hardware and software to spot anything approaching end-of-life. Outdated systems can create real risks, and we're here to help you stay ahead of them. When we find issues, we’ll share clear recommendations so you can plan for upgrades and budgeting with confidence.

At CBM Technology, our Customer Service Team takes the stress out of IT procurement for you. We handle everything from sourcing and purchasing to managing your hardware and software needs—so your team can stay focused on what they do best. From evaluating suppliers to negotiating contracts and ensuring compliance, we’re here to make sure you get the best value without the hassle.

At CBM Technology, we stay on top of Microsoft’s updates to fix vulnerabilities in Windows—whether it’s on your desktop or Windows 11 workstations. We make sure your systems are patched quickly, and our patching performance is consistently in the high ninety percentile. You can always check our progress in the monthly health reports we provide.

At CBM Technology, we provide monthly executive reports that keep you updated on your network’s maintenance and how our services are performing. These reports also help ensure compliance with regulatory standards like HIPAA, PCI, and more, making them valuable for audits.

At CBM Technology, our strategic meetings are all about what works best for you. We offer flexibility in how often we meet, whether it’s regularly or as projects evolve. You can choose to meet via Microsoft Teams or in person—whatever suits your needs and helps us stay aligned with your goals.

At CBM Technology, we use Privilege Access Management (PAM) to protect your organization’s most sensitive accounts and activities. A key part of PAM is Multi-Factor Authentication (MFA), which adds an extra layer of security by requiring multiple verification steps before access is granted. This makes it much harder for unauthorized users to get in, even if credentials are compromised, so only trusted individuals can access your critical data and systems.

We believe in solving problems before they disrupt your day. With our proactive ticketing approach, we aim to catch and resolve issues before you even need to contact support. Whether it’s through automation or timely updates, we work behind the scenes to keep everything running smoothly—minimizing downtime and saving you time.

At CBM Technology, we give you the tools to easily unlock your account or reset your password for your computer or Office 365 without needing to contact IT Support. With our simple app or website, you can quickly regain access, saving you time and keeping things running smoothly.

How to use Self Service Password Reset

At CBM Technology, maintaining compliance means more than just Microsoft patch management. We continuously scan for vulnerabilities and apply pre-screened patches as needed. Our automation covers over 50 third-party products, so we also take care of patching your Line of Business applications, giving you comprehensive security without the hassle.

At CBM Technology, our dedicated account managers are here to build strong, lasting relationships with you. Each client gets a trusted point of contact who truly understands your business and is committed to providing personalized support and tailored solutions every step of the way.

At CBM Technology, we keep an eye on Microsoft’s pricing updates to help you get the best value. Sometimes that means upgrading or downgrading your productivity licenses to save money. If you’re looking to cut costs, committing to a term agreement can help, but we also offer month-to-month licenses for added flexibility—you can pause them anytime if needed. We're here to make sure you’re always getting the most out of your investment.

At CBM Technology, we believe annual business and strategic budget meetings are key to aligning your financial goals and planning for the year ahead. Led by your Account Manager or a CBM Executive, these meetings bring together key decision-makers to review, analyze, and approve the budget. Our goal is to make sure your budget supports your vision and helps allocate resources efficiently.

At CBM Technology, we use our Priority Care Level system to categorize issues based on how urgent and impactful they are. This helps us focus on the most critical problems first, ensuring quicker resolutions. We’re always reviewing our performance to maintain top standards, and we include detailed insights in your monthly health reports so you can stay informed.

At CBM Technology, our Fully Managed package offers unlimited hours of remote support, allowing our engineers to quickly access devices and provide assistance—no travel needed. This boosts employee productivity and helps us resolve issues faster.

At CBM Technology, we act as your trusted liaison with vendors, making sure communication runs smoothly and addressing any issues that come up. From contract negotiations and vendor selection to ongoing performance monitoring, we ensure your partnerships are in sync with your needs.

At CBM Technology, we take endpoint security seriously. That’s why we use advanced Endpoint Detection and Response (EDR) tools to keep a real-time watch on your systems. By combining behavioral analysis, machine learning, and threat intelligence, we catch even the threats that slip past traditional defenses. We’re always testing and deploying the best EDR solutions to make sure your endpoints—and your business—stay protected.

At CBM Technology, we’re committed to keeping you safe online—whether you're in the office or working remotely. We block access to harmful sites, strengthen your defenses, and guard against threats like phishing to protect your sensitive information and reduce the risk of cyberattacks.

At CBM Technology, we run both internal and external vulnerability scans to help keep your network secure from every angle. Internal scans let us spot risks inside your network, while external scans check your perimeter for potential threats from outside. It’s all part of making sure we catch weaknesses before attackers do.

At CBM Technology, our Managed Detection & Response (MDR) service provides around-the-clock security monitoring and rapid incident response. We detect threats in real time, isolate compromised systems to prevent further damage, and identify lateral movement within your network. This proactive approach helps stop attacks before they spread—keeping your business secure and your operations uninterrupted.

At CBM Technology, we take a proactive approach to your security with Managed Threat Detection and Endpoint Isolation. We monitor your systems in real time and, if a threat is detected, we can quickly isolate the affected device to stop the issue from spreading. It’s all about acting fast to protect your business and keep things running smoothly.

At CBM Technology, we take security to the next level with our Multi-Factor Authentication (MFA) solution. It goes beyond the basics by offering advanced verification methods like push notifications, QR codes, one-time passwords (OTP), and even mobile device DNA matching. This means attackers can’t easily get in—even if they clone a device. Our MFA solution secures everything from networks and VPNs to cloud apps, and it's easy to set up, especially with a CBM Firewall. Plus, with support for tons of third-party integrations and SAML, your team can securely access all their apps with just one login.

At CBM Technology, we take an ongoing approach to hardening the security of both your on-premise servers and Office 365 environments. By applying security policies, making configuration adjustments, and using the latest tools, we reduce risk, protect your sensitive data, and ensure your services remain reliable.

At CBM Technology, we take a proactive approach to protecting your systems from zero-day vulnerabilities—security flaws that don’t yet have a patch. By using threat intelligence and constantly monitoring your systems, we make sure your data stays safe, even when immediate patches aren’t available.

At CBM Technology, we make sure the right people have the right access to your systems, applications, and networks. Through careful identification, authentication, and authorization, we help protect your technology resources while keeping your team connected and secure.

At CBM Technology, our Security team is always on the lookout for new critical and high vulnerabilities that could be exploited. When we spot one, we’ll let you know right away and provide a clear plan to fix it, so your systems stay secure.